Terms of Use and Privacy Policy

Terms of Use

1.      General

1.1.   SRF PARK TLV is a surfing complex that spans an area of 40 dunams, including an advanced wave lagoon, surfing activities suitable for all levels, sports and wellness classes (such as yoga, pilates, stretching, meditation, ice baths and more), and rest and social meeting areas (the "Complex").

1.2.   These terms of use ("Terms of Use") govern the use of the Website (as defined below) operated by Yesh Galim Tel Aviv Ltd., C.N. 515494813, from 30 Livney Eitan St., Tel Aviv (hereinafter: "the Company").

1.3.   The website serves as an online platform for purchasing Services (as defined below) offered at the Complex, for receiving information about the Services offered for purchase on the Website, and for receiving information about how to use the Website, all subject to the terms detailed below.

1.4.   Any Use (as defined below) of this Website and the Services offered on it is subject to these Terms of Use and indicate acceptance and understanding of the Terms of Use and constitutes the user's agreement to the terms specified above and below. The user is therefore requested to read these Terms of Use carefully. If the user does not agree to the Terms of Use, in whole or in part, he is not permitted to use the Website or the Services offered within it.

1.5.   The Company reserves the right to change and update the Terms of Use at any time without prior notice or warning, according to its sole discretion. These changes will become binding upon their publication on the Website. Any use of the Website will constitute renewed agreement to these terms. The user is responsible for staying updated and following changes made to the Terms of Use. Any use of or entry to the Website constitutes agreement to all changes. Please be sure to review the Terms of Use before each use of the Website.

1.6.   In some pages of the Website, there may be additional terms, including the Company's Privacy Policy terms ("Privacy Policy"), cancellation policy terms, website registration terms, etc., if any. The use of these pages is subject to both the general Terms of Use described here and the specific terms found in them. In the event of any inconsistency between what is stated in these Terms of Use and what is stated on the Website or in other information pages appearing on the Website, what is stated in these Terms of Use shall prevail.

1.7.   If the user is under the age of 18, he is requested to read these terms carefully and thoroughly together with his parents (or another guardian). If the user (or his parents) does not agree to the Terms of Use of the Website, in whole or in part, the user is not permitted to use the Website for any purpose whatsoever.

1.8.   The use of masculine language is done for convenience only; these terms should be read as directed to all genders. All references in the singular should be read as if stated in the plural and vice versa, as applicable.

1.9.   The headings in these Terms of Use are for convenience only and do not detract from what is set forth in these Terms of Use.

2.      Definitions

The following terms shall have the meaning written beside them, unless explicitly stated otherwise:

2.1.   The "Website" - this website, whose address is srfparktlv.co.il.

2.2.   The "Device" - computer, communication equipment (including the modem), telephone device, cellular phone (including smartphones), and all equipment, hardware, and software that will be used by the User for the purpose of the User's Use of the Services, as well as all functions associated with these.

2.3.   The "Products" - products marketed by the Company through the Website, as will appear on the Website from time to time.

2.4.   The "Services" - all services and information that the Website presents or offers to the User, as these may be updated from time to time, including the option to purchase entrance tickets, punch cards and subscriptions for entry to the Complex, receive information regarding the Products, the option to receive information or additional data that may interest the User such as events, marketing messages, etc.

2.5.   "User" - anyone who uses the Website, whether regularly or occasionally.

2.6.   "Registered User" - a User who has registered on the Website.

2.7.   "Use" - any use of the Website, including browsing, surfing and purchasing on it.

2.8.   "Immediate Family" - includes parents and their children up to the age of 24. It does not include other family members, such as siblings over the age of 24, grandparents, grandchildren, aunts / uncles, children's spouses or any other relative.

3.      Use of the Website

3.1.   The Use of the Website is intended solely for receiving the Services and in accordance with the rules specified in these Terms of Use. Do not use the Website in any other way, or for any other purpose without obtaining the Company's written, expressed and prior consent.

3.2.   The User is permitted to use the Website for private and personal purposes only. The sale of Products is not intended for wholesale and/or resale, unless the User has received the Company's prior written consent for this.

3.3.   The User declares that he:

3.3.1.      Agrees to all stated in these Terms of Use;

3.3.2.      Undertakes to use the Website and any content existing on the Website in a manner that complies with all laws, for legal purposes only and in accordance with these Terms of Use.

3.3.3.      Is an adult (over 18 years of age) capable of performing binding legal actions according to all laws, including for making purchases and contracting with the Company, in a manner and scope consistent with the purchases he made. A minor (under 18 years of age) or a person who is not capable of performing legal actions without guardian approval must obtain his guardian's approval, and in any case, the Use of Services provided on the Website will be considered as if he has received his guardian's approval.

3.4.   The User declares and undertakes not to perform the following actions (in whole or in part) on the Website or in the Services:

3.4.1.      Impersonation of any other person or legal entity using the Services, and in this context, not to fill in false and/or inaccurate details during registration to the Website, or at any other time during the visit to the Website.

3.4.2.      Copying the Website content, embedding it in other websites, displaying it through framing, creating mirror sites, selling, licensing, renting, lending or distributing the Website content in any way.

3.4.3.      Changing, creating derivative works, reverse engineering or performing any action aimed at exposing the source files of the Website software.

3.4.4.      Uploading, sending or transmitting any material containing any type of computer virus, or any other computer code, designed to destroy, interfere with, or limit the Use (including any use other than fair and reasonable use of the Website) of any of the computers, servers, hardware and software used by the Company for the purpose of providing the Services.

3.4.5.      Modifying, processing, adapting, sublicensing, translating, selling, performing reverse engineering, disassembling or reassembling any of the code components that form the Website, as well as such actions regarding the hardware and software used for providing the Services.

3.4.6.      Linking to content on the website that presents it detached from the webpage where the content is located. When linking to webpages of the Website, do not hide, block, disrupt or delete any information from the Website's webpages, as they are in their original form.

3.4.7.      Accessing the Website or content included in it with the aim of developing or creating a service like or competing with the Website, including through collecting details and information from the Website.

3.4.8.      Do not use the Website for the purposes of testing, scanning, automated information collection (scraping), hacking, breaching the Website's security systems and any computer and communications system serving it, interfering with the operation of the Website, circumventing the Website's protection mechanisms, manipulating the Website's activity, systematic access to the Website's computers through automated software tools such as 'bots' and 'crawlers', and access to features or functionality of the Website that are not intended to be accessible or are not documented.

3.4.9.      Do not use the Website for any activity that constitutes or encourages the performance of acts that constitute a criminal offense, or a civil tort, or violate the relevant law in any other way, including laws relating to deception, fraud, forgery, privacy protection, identity theft, computer material penetration, distribution of viruses and other hostile software, right of publicity, defamation, harassment and obscenity publications.

4.      Products and Services on the Website

4.1.   The presentation of Products and Services on the Website and their offer for sale are at the discretion of the Company. The Company may update, add, replace and remove Products and Services at any time and at its discretion.

4.2.   The Company takes reasonable steps to present information as accurately as possible regarding the Products; however, the images displayed on the Website are for illustration purposes only, and there may be differences between the appearance and specifications of Products and Services as they appear in the image and the actual Products. All information on the Website regarding product dimensions is included as a guide only. If the user has any doubts about the size or characteristics of any Product or Service, the user may contact the Company before placing the order for clarification.

4.3.   Sale through the Website is subject to the availability of the ordered Product or Service in stock. The Company does not undertake to always keep in stock all Products or Services displayed on the Website, and there may be cases where a Product or a Service is displayed on the Website and/or the user is charged for its purchase, but it is not found in stock. In case after ordering a product on the Website, it turns out that the Product is not in stock for any reason, the Company will be entitled not to approve the order, in whole or in part (only for Products that are not available in stock) or to cancel it (as applicable) and will send the User a notification of this. In such a case, the customer will not be charged for the unavailable ordered Product or will be credited (if already charged for it) according to the price actually paid for the Product or Service that was not supplied.

5.      Price Display

5.1.   The prices of the Products are as indicated on the Website from time to time.

5.2.   All prices of Products and Services as they appear on the Website are quoted in NIS (New Israeli Shekels). The prices include VAT, if applicable according to the law (unless otherwise stated) and do not include shipping fees. Shipping fees will be added to the final payment amount after the User selects his preferred shipping method.

5.3.   The Company may update, and does update, the prices of Products, Services and shipping fees from time to time, without providing any prior notice. Therefore, there might be price differences between the price or shipping fees at the time of adding the Product to the shopping cart and their price at the time of purchase. If the prices or shipping fees were updated before the order process was completed, the User will be charged according to the updated prices. The price for which the user will be charged is the one provided to him at the time of completing the order process in a document containing the transaction details as detailed below. For the avoidance of doubt, the Company will not bear any liability arising from and/or related to the aforementioned price differences.

6.      Registration to the Website

6.1.   To use the Website, you may be required to perform online registration. For the register to the Website, you will be required to provide details about the User. Registered Users will receive access to a personal area on the Website, through which they will be able to perform certain actions and gain access to certain Services, such as details of previous purchases made in the personal account ("Personal Area").

6.2.   During registration to the Website, Registered Users may be allocated with access means, including a username and password ("Access Means"), through which it will be possible to connect to the Personal Area. It may also be that the Users themselves will be required to choose the Access Means for them. You must keep these details in absolute confidentiality and avoid disclosing them to any unauthorized third party, including saving the data on a computer, mobile device or any other device that allows connection to the Internet. The User confirms that any use made of any of his Access Means will be considered as if it was made by him. The User undertakes to bear any damage that may be caused due to the use of his Access Means (even if the use was made by another) and he exempts the Company from any damage that may be caused in connection with such use. It is clarified that the Company does not undertake to verify the identity of the Users and the details provided by them during the registration process, including their correctness, accuracy and completeness.

6.3.   The Company will be entitled to restrict access to Services, in whole or in part, to Registered Users only, according to its sole discretion.

6.4.   The User has the option to cancel registration for Services on the Website at any time. In addition, if the Company determines that the Website and/or Services have been misused and/or in violation of these Terms of Use or in violation of any law, at the Company's sole discretion, the Company will be entitled to disconnect the User's account from the Website and/or block the User's account from using the Services immediately.

7.      Mailing List

The Website may include an option to register for a mailing list. The User may register for the Company's mailing list for the purpose of receiving marketing and advertising information about the Services offered on the Website, including updates, events and promotions. During the registration process, the User will be asked to submit certain details about himself and to agree to additional terms related to registration. Registration for the mailing list, as well as the submission of details and their use, are subject to the Privacy Policy of the Website and the terms of registration for the mailing list.

8.      Making Purchases on the Website

8.1.   Making a purchase on the Website will be possible only subject to fulfilling the cumulative conditions detailed below:

8.1.1.      The User is an adult (18 years of age or older). If the User is a minor (under 18 years of age) or is entitled to perform legal actions without guardian approval for another reason, the User is hereby required to inform his appointed guardian and/or his parents (as applicable) about these Terms of Use and obtain their prior approval for carrying out any activity, of any kind, within the framework of the Website. The appointed guardian / parent is responsible for informing the User about these Terms of Use and for supervising his activity. Any activity carried out by a minor on the Website will be considered as if the appointed guardian / parent's consent has been given to what is stated in these Terms of Use.

8.1.2.      The User has provided, during his registration to the Website or during the purchase, all the details required for the registration and making a purchase, including full name, email address, ID, mobile phone, etc. The User declares that by providing his email address, he approves the sending and receiving of messages (including SMS) by the Company and/or third parties (for example, the delivery company) in connection with the execution of the order and its supply. The User declares that messages sent by the Company and/or third parties as stated are not "advertising messages" as defined in the Communications Law (Telecommunications and Broadcasting), 1982. The Company is not responsible for any damage caused to the User because of submitting incorrect details.

8.1.3.      The User has provided valid Israeli credit card details, issued by one of the recognized credit card companies, and the credit card company has approved the execution of the order, and you are authorized by law to carry out the purchase transaction on the Website (payment by other means of payment such as check, cash, credit or gift voucher will not be possible).

8.1.4.      The requested Products or Services are available in the Website's inventory.

8.1.5.      The User has approved the execution of the order, and that he has read the Terms of Use and approved them.

8.2.   Upon completion of the order, confirmation of the receipt of the order details will be sent to the User, which does not constitute approval for the execution of the transaction.

8.3.   After placing the order, the credit card details through which the payment was made will be checked against the appropriate credit card company, and upon receiving the credit card company's approval, an email will be sent to the User, according to the contact details provided during registration to the Website, regarding approval of the purchase, and a document as required by law containing the transaction details will be sent to the User ("Transaction Details Document").

8.4.   It will be clarified and emphasized that the actual execution of the order by the Company will be done only after receiving the credit card company's approval regarding the execution of the charge, in accordance with the procedures agreed between it and the relevant credit card company, and subject to the availability of the Product or Service in stock. If the purchase is not approved by the credit card company, for any reason, a corresponding notice will be displayed to the User on the Website, and an email notification will be sent to the User about this. In such a case, the order will be considered as if it had not been made.

8.5.   Placing an order on the Website is equivalent to agreeing to sending a report in connection with the order. Therefore, from the time of placing the order until the time of product supply, the Company will be entitled to send the User update messages via email and/or text messages, regarding the status of order execution, coordination of supply date and other updates related to the order.

9.      Service Provision and Service Terms

A User who has purchased a ticket will be referred to in this section ‎9 as the "Trainee".

The purchased Services will be provided at the times and places as approved by the User when selecting the time window for the activity, all subject to the Service regulations as detailed below:

9.1.   The fulfillment of Services and participation in a surfing session are conditional on purchasing a ticket or a punch card from the variety of tickets / punch cards offered for purchase on the Website, and setting a specific session date in advance on the Website according to availability, according to the Company's schedules, as they will be from time to time.

9.2.   Entry to the Complex via a ticket / punch card / subscription is personal and non-transferable. The Company may request the Trainee to present an identification document for the purpose of his entry into the Complex.

9.3.   The Complex is open every day between the hours of 07:00 - 20:00, but the Company reserves the right to close the Complex or parts of it, including the surfing lagoon, to change the activity times, or to limit its use according to its needs, including due to maintenance needs or the arranging of private events in the Complex areas, and the User will have no claim or demand in this matter.

9.4.   The Trainee is aware that VIP club customers may receive priority in setting a date for a surfing session, and they will be able to choose a session date prior to the date that Trainees who are not VIP club customers can do so.

9.5.   Use of the Complex facilities is conditional in answering a medical questionnaire and signing a health declaration or alternatively providing a medical certificate, according to the provisions of the law. The full responsibility for providing the medical certificate lies with the Trainees themselves and at their expense. In the absence of a complete medical questionnaire and signed health declaration or appropriate medical certificate, the Trainee will not be entitled to train at the club, without derogating from his obligation to continue paying for the purchased Service.

9.6.   The Company may ask the Trainee to answer a questionnaire for the purpose of recommending a suitable surfing level for him. If the Trainee does not respond to the questionnaire, the Company may limit the possibility of setting up sessions at advanced levels or take any other step required to maintain the safety of the Trainee and those around him. The choice of surfing level will be made under the responsibility of the Trainee, and the Company recommends that Trainees read the relevant information on the Website to assess and choose the appropriate level for them. The Company does not undertake to define the appropriate level for each Trainee, but provides a tool, such as a questionnaire on the Website, designed to assist in the selection process, but is not binding or completely accurate. Trainees are invited to consult with the staff if they need help choosing a level. However, the Company reserves the right to recommend or instruct the Trainee to move to another surfing level that matches his skills, and the Trainee waives any claim or demand on this subject.

9.7.   The Trainee undertakes to undergo a safety briefing, which begins 15 minutes before each surfing session. In case of late arrival or non-arrival for the briefing, the Company may not allow the Trainee to participate in the session, and this will be considered as using the ticket or punch card without the possibility of a refund or credit.

9.8.   The Trainee is obligated to wear a shirt provided to him at the Complex during the entire session, which is intended for maintaining hygiene and assisting in managing and controlling movement in the lagoon. The Company may prevent participation in the session or access to the lagoon for Trainees who do not wear the shirt as required.

9.9.   The duration of the stay in the lagoon is as determined for the session on each ticket / punch card. At the end of the session, it is possible to continue staying in the Complex until it closes, but there is no possibility of continuing or returning to use the lagoon.

9.10.   The safety rules detailed in the Company's safety regulations as they will be from time to time and the staff's instructions must be always followed. The staff is authorized to stop the Use of a Trainee who does not adhere to the safety instructions.

9.11.   The Company reserves the right to change the time of the chosen session, according to its discretion and needs. The Trainee will be entitled to set an alternative date according to his choice and subject to the available schedules. This also applies to changes in the scheduling of the levels of the fixed sessions in the Complex's schedule - the Company reserves the right to change the setting of the scheduling of the levels of the sessions from time to time, even after the Trainee has registered for a specific date, provided that the Trainee will be entitled to fulfill the date to which he registered, and was canceled, at a later date.

9.12.   It is absolutely forbidden to enter the Complex under the influence of alcohol, drugs or relaxing medications that affect functioning.

9.13.   Animals are not allowed in the Complex area, except for service dogs approved by law.

9.14.   Smoking is absolutely forbidden in the Complex area.

9.15.   It is absolutely forbidden to bring glass vessels into the Complex.

9.16.   The same applies to hot and cold weapons.

9.17.   The Trainee is aware that private events, workshops and classes are held in the Complex from time to time. These events may affect the availability of certain areas in the Complex, and the Company will make efforts to publish the dates of the events as far in advance as possible.

9.18.   The Company reserves the right to limit the operating times of the Complex and/or cancel the provision of Services or activities in the Complex, including limiting or canceling the dates of Services or activities booked in advance by a Trainee – including canceling participation in a surfing session – at its sole discretion, and inter alia in the event of a Force Majeure Event, as defined below.

For the purposes of this section, a “Force Majeure Event” means any event or circumstance beyond the Company’s control, including but not limited to: technical or operational malfunctions, extreme weather, staff shortages, intentional or forced shutdowns, acts of war, acts of terrorism, a state of emergency, regulatory restrictions, a pandemic, a natural disaster, a fire, a flood, an earthquake or any other circumstance that prevents or delays the provision of Services or the Complex’s activities as planned.

The Company shall not be liable for any delay, change or cancellation of a surfing session or any other Service provided by it, in whole or in part, due to a Force Majeure Event.

In the event of a cancellation or change as stated above, the Trainee shall be entitled to contact the Company for the purpose of registering for a future alternative date for the realization of the canceled Service or activity, in accordance with the availability of the Services in the Complex, according to the Company's schedules as determined from time to time.

It is clarified that coordinating an alternative date as stated above will constitute the sole and exclusive remedy granted to the Trainee in any case of such cancellation or change, and that the Trainee shall not have any claim or demand, including for financial or other compensation, in connection therewith - including for expenses, loss of time, mental anguish or any other direct or indirect damage.

10.  Cancellation of a Transaction

Cancellation of an order will be in accordance with the Company's transaction cancellation policy at the following link - https://srfparktlv.co.il/he/conditions/#cancel and subject to the provisions of the Consumer Protection Law, 1981 and the regulations thereunder. Please be sure to carefully read the Company's transaction cancellation policy before making any purchase.

11.  Links to External Websites

Some of the Services may contain links to other websites, including links made by entities advertising on the Website. These links are provided for the User's convenience only. The use of information or other content found on the external websites to which the link leads require caution and careful examination. It is clarified that the Company has no control or right over the content found on these external websites. In addition, the Company bears no liability in case you relied on and/or performed actions according to what is found on these external websites. Links found in the Services should not be interpreted as a recommendation, preference or approval to use the material and/or content and/or products appearing on the external websites. In addition, these links should not be interpreted as a guarantee for the reliability, accuracy, or completeness of the information found in them. By clicking on the link, the User waives any claim and/or demand and/or lawsuit against the Company for any damage and/or payment and/or loss caused to the User (if caused) due to reliance on and/or use of information appearing on these external websites.

12.  Third-Party Services

12.1.   The Website may include functions, aids, add-ons, "widgets" or tools, which may be operated by third parties, lead to websites belonging to third parties, offer services of third parties or offer various offers and promotions on behalf of third parties (such as a chat service with a representative) ("Third-Party Services"). The purpose of publishing Third-Party Services is to provide the User with access to information, products or services that may interest the User or be useful to him, including the provision of various tools that may improve the User's experience from the Website.

12.2.   The Users' use of Third-Party Services will be subject to the provisions set by that third party, including the terms of use and privacy policy of that third party, as determined. The provision of certain Third-Party Services may even be subject to and conditional upon additional payment by the User, all as determined by the third party that provides the service.

12.3.   The Company will not bear any liability for damage, loss, financial loss, distress and any other damage of any kind and type that will be caused to the User due to the use or receiving third-party services, and the Company does not guarantee that these will be continuously available or at all.

12.4.   The fact that the Company publishes links to those Third-Party Services or to entities providing Third-Party Services, allows their use or receipt through the Website, or connects the User to a Third-Party Service provider in any other way at the User's request, does not mean that it supports their operators, advertisers or service providers that provide them, or that it is connected to them in any way. Do not interpret Third-Party Services listed, published, appearing or linked through the Website as a recommendation, preference or approval to use the service, material, content or product appearing or included in the Third-Party Services, and the User should examine Third-Party Services with extra care and make an independent and personal decision about the use of these services. In any case, the Company will not be liable for Third-Party Services.

13.  Privacy

Any Use of the Website is subject to and conditional upon the agreement to the Company's Privacy Policy in full. If the User does not agree to any of the Website's Privacy Policy terms, please refrain from using it. The current policy can be found at: https://srfparktlv.co.il/he/conditions/#privacy_terms

14.  Intellectual Property

14.1.   The Company or licensors to the Company own all intellectual property rights on the Website (including the general structure of the Website, products and content related to them) or any other content found on the Website (including text, graphics, software, photographs and other images, videos, sounds, trademarks and commercial symbols). No part of these Terms of Use will grant the User any rights regarding intellectual property owned by the Company or owned by its licensors.

14.2.   Do not copy, distribute, publicly display, publicly perform, transmit to the public, modify, process, create derivative works, sell or rent any part of the above, either by the User or through or in collaboration with a third party, in any way or means whether electronic, mechanical, optical, by means of photography or recording, or in any other means and way, without receiving written and prior consent from the Company or other rights holders, as applicable and subject to the terms of the consent (if given). This instruction is also valid regarding any processing, editing or translation made by the Company to content that was entered or delivered by the User to the Website.

14.3.   If and to the extent that such consent was given, the User must refrain from removing, deleting or disrupting any notice or mark regarding intellectual property rights, for example - copyright marking ©, or trademark ®, accompanying the content that will be used by the User.

14.4.   Trademarks and advertisements of advertisers on the Website are the property of these advertisers only. They should also not be used without the advertiser's written and prior consent.

15.  Liability

15.1.   The User agrees that the Use of the Website is on an "As-Is" basis and the availability of the Website will be "As-Available", and the User will have no claim, lawsuit or demand against the Company regarding features of the Website or the Services and content on the Website, their abilities, limitations or their suitability for the User's needs. Browsing and using the Website and its Services, as well as viewing the content displayed on it and relying on it, will be done at the sole and full responsibility of the User.

15.2.   The Company does not warrant the accuracy, completeness, updating, correctness, reliability, uniformity, quality, suitability for purpose or originality of any content or information published on the Website.

15.3.   The Company will not be liable or responsible, either directly or indirectly, in any case and according to any legal theory, towards the User, anyone on his behalf or any third party, for any damage or loss caused as a result of the information published on the Website, from the Use or from the inability to use the Services or possibilities appearing on the Website or in anything related to them, from the malfunction or availability of the Website and for any other damage that may be caused to the User as a result of using the Website, whether it was foreseeable or not. The above will also apply in relation to any Third-Party Service detailed, published, appearing or linked through the Website.

15.4.   Without derogating from the generality of the above, it is clarified that the Company cannot guarantee that the operation of the Website will be continuous, without interruptions or without errors. It is possible that at certain times, certain areas, part, or content on the Website (including certain Services), or the Website, will not be available (whether planned or not planned) or will be changed, removed or deleted by the Company, at its sole discretion, without providing any notice. The Company will not be liable towards the User or towards any third party regarding any unavailability, change, removal or deletion of the Website or any areas, parts or content on the Website.

15.5.   It is clarified that the Company's systems, by virtue of being based on software, hardware and communication networks, are exposed to the risks inherent in such systems, including malicious programming (viruses, Trojan horses, etc.), wiretapping of communication lines, hacking by hostile parties, phishing and other online fraud. The Company invests efforts in protecting against these risks, but despite this, complete blocking is not possible and damages or losses may occur due to the materialization of any of the risks, including the discovery or disruption of information transmitted or displayed on the Website, including disruption of instructions / requests, unauthorized actions in accounts, disruptions in the operation of the Website or in its response times, including non-execution, incorrect execution or late execution of an instruction / request, unavailability of the systems or any of their services, etc.

15.6.   It is clarified that the Services will be provided by the Company in accordance with the User's instructions or the instructions of whoever appears to be you, subject to the provisions of the Terms of Use. Therefore, to reduce the risk, the User should adhere to the Company's information security procedures. In addition, the User should immediately notify the Company of any case of suspicion of misuse of the User's name or information about him. In case of suspicion of exposure of the Access Means given to the User, a password change should be performed proactively and immediately on the Website or with the help of the Company's customer service.

15.7.   The User undertakes to bear responsibility for any violation by the User of the Company's Terms of Use and to indemnify the Company for any damage caused to it as a result.

15.8.   Without derogating from anything stated in these Terms of Use, the Company will be exempt from liability for any damage, loss or expense that may be caused to the User, directly or indirectly, due to any of the following events / factors:

15.8.1.  Information, data or service on the Website that was not published by the Company;

15.8.2.  Disruption in data or instructions, or non-execution or delayed execution of an instruction due to any failures or disruptions in communication lines and/or electronic or mechanical function, whether at the User, at the Company or at any third party through whom instructions and information pass;

15.8.3.  Malfunction of any software or hardware present in the User's possession or any damage caused to the device because of using the Website;

15.8.4.  Loss of any data;

15.8.5.  Exposure and disclosure of information by the User to any third party, as a result of using the Services or as a result of providing inaccurate information or as a result of transferring the User's device to another person, including for the purpose of repairing the device, including in the event that such other person views information received from the Company through the device or performs various actions through it within the framework of the Services, and the User undertakes to bear any damage, loss or expense incurred by the User or the Company in connection therewith.

15.9.        It is clarified that nothing in the above derogates from the User's responsibility regarding the User's device, including its security. In addition, it is clarified that certain actions performed on the device, such as "jailbreaking" it, may harm the information and Services security and this is in addition to some of these actions being illegal and forbidden.

16.  Law and Jurisdiction

16.1.   These Terms of Use shall be governed by the laws of the State of Israel only.

16.2.   In any dispute that arises between the parties, including a dispute related to the Use of the Website and/or related to the Terms of Use and/or the Services, the exclusive jurisdiction will be granted to the competent court in Tel Aviv-Yafo.

17.  Miscellaneous

17.1.   In any case where there is a contradiction and/or inconsistency between the Terms of Use and any other agreement, the provisions of these Terms of Use shall prevail, unless expressly stated otherwise and subject to the Company's approval.

17.2.   The User is not entitled to transfer or assign or deliver in any way, directly or indirectly, to any third party, the User's rights or obligations under the Terms of Use. The Company will be entitled to assign, transfer or convey its rights or obligations under the Terms of Use to any third party and the User will have no claim in this regard.

17.3.   No conduct by the Company shall be deemed a waiver of any of its rights under the Terms of Use or under any law, unless it is done expressly and in writing, and with the Company's approval.

17.4.   In case of any discrepancy, inconsistency or conflict between the Hebrew version of these Terms of Use and this English translation, the Hebrew version shall prevail. This English translation is provided for convenience only, and the binding version of the Terms of Use is the Hebrew version available at https://srfparktlv.co.il/he/conditions/.

18.  Contact

For any question or inquiry regarding these Terms of Use, you can contact the Company's customer service at the address: 30 Eitan Livni St., Tel Aviv, at any time, as well as via WhatsApp at 054-490-9259 or by phone at 03-3104915 [Sunday-Thursday, between the hours of 09:00 - 17:00].

Last updated on November 14, 2024.

Privacy Policy

Yesh Galim Tel Aviv Ltd., C.N. 515494813 (hereinafter: the "Company" or "We" or "Us") respects your right to privacy. Your ability to make informed decisions about the use of your information is important to Us. The purpose of this privacy policy (hereinafter: "Privacy Policy") is to describe in general terms how the Company operates in relation to the Information (as defined below) collected during your use of the Company's website at: https://www.srfparktlv.co.il and the services offered on it (hereinafter: the "Website" and the "Services", respectively). The terms "user", "you" or "you are" in this Privacy Policy refer to any visitor to the Website and user of the Services.

This Privacy Policy is part of the general Terms of Use of the Website https://srfparktlv.co.il/he/conditions (hereinafter: "Terms of Use"). Terms not defined in the Privacy Policy will have the meaning attributed to them in the Terms of Use. If you do not agree to the Terms of Use or the Privacy Policy, you are not permitted to use the Website or the Services.

1.      Types of Information Collected

To use the Website or the Services offered on it, and to gain access to the Personal Area on the Website, you may be required to provide the Company with certain details about yourself. These details may be provided by you to the Company through the Company or directly to Company representatives. These details may include, among others:

1.1.       Identification details: your full name; your ID number; date of birth; gender;

1.2.       Contact details: your email address; your mobile phone number;

1.3.       When purchasing paid Services from the Company, the Company or its payment service provider may receive from your payment method details such as your credit card number, expiry date, full name and identifying number of the cardholder, email address for sending an invoice or other financial information.

1.4.       Any document, file and other information that will be provided by you to the Company through the Website, including through the Personal Area or contact areas on the Website, including the content of your inquiry.

1.5.       Information automatically collected about your use of the Website during the use.

(The details listed above, together: the "Information").

2.      Purposes of Information Collection

Providing the details constitutes your consent that the Information, your details and any data that will be produced based on the analysis of these details and any Information collected about you while you are using the application, to the extent that such information was collected, has come into the possession of the Company, will be held in one or more databases of the Company or someone on its behalf, to the extent required by law, and that this information will be used in accordance with the following purposes:

2.1.       For providing Services for you;

2.2.       Operation of the Website and management and execution of product orders on the Website;

2.3.       Support and assistance in solving problems that you or other Users may encounter;

2.4.       Making contact if necessary for the purpose of providing the Services and/or responding to inquiries.

2.5.       For marketing, advertising, sales promotion purposes and maintaining contact with the User, including by means of direct mailing, through any means of communication that the Company deems appropriate and subject to the provisions of section ‎11 below;

2.6.       To improve and enrich the Services and create new services and content that match the requirements and expectations of the Users, as well as to change or cancel existing Services;

2.7.       To anonymous statistical analysis of the Information and its delivery to third parties. We and/or our service providers use analysis tools to collect and analyze information about the use of the Website and Services, such as the frequency of visits to the Website by Users, the type of actions they perform, and which other websites and applications they used before their visit to the Website. By analyzing the information We collect, We may compile statistical information across a variety of platforms and Users that will help us improve our Website and Services, understand trends and customer needs, and consider new services and adaptation of existing services to customer wishes. These analysis tools include, among others, Google Analytics. Additional information about how Google collects information and how you can control such use can be found in the policy: https://policies.google.com/technologies/partner-sites.

2.8.       For the purposes of preventing and handling violations of the Terms of Use of the Website;

2.9.       We may use your personal information for internal purposes, including assistance in diagnosing operational problems, conducting reviews and evaluations for the purpose of developing new services and/or content, improving the Website and Services and adapting them to certain needs of ours and/or of the Users, developing new services, analyzing activity volumes and performing financial evaluations and forecasts.

3.      Disclosure of Information About You to Third Parties

3.1.   The Company will not sell or rent or transfer the Information about you, in whole or in part, to any third party, without receiving your explicit consent to do so, except in accordance with the provisions of section ‎3.2 below.

3.1.1. The Company will be entitled to disclose the Information about you, in whole or in part, to third parties subject to the occurrence of one of the following conditions:

3.1.1.1.     Disclosure of the Information or part of it to third parties who are partners in or involved in the Services provided by the Company to its customers is required for the provision of the Services. It should be emphasized that, unless otherwise stated, these entities do not have the right to use this Information beyond the purpose for which the Company provides it.

3.1.1.2.     Providing the Information to service providers for the purpose of receiving third-party services, in accordance with the Terms of Use.

3.1.1.3.     The Company will provide the Information as necessary in accordance with any law or judicial order according to the law.

3.1.1.4.     In any case the Company finds that your actions in the Services violate the Terms of Use or are carried out for the purpose of committing fraud of any kind.

3.1.1.5.     If the Company organizes its activities within the framework of another entity, including a merger with another entity or a merger of activities. In such a case, the Company will ensure that the third party into which the Company is merged will accept the provisions of this Privacy Policy;

3.2.   Users will have no claim or demand against the Company in connection with the provision of their details as stated and they hereby waive any claim or lawsuit as stated.

4.      Statistical Information

4.1.   In addition to the Information that you provide, We would like to clarify that during your use of the Website Services, statistical and aggregate information is collected about you that does not personally identify you and is not stored together with your details, such as Services in which you were interested, the pages you viewed, etc. The information collected will be stored in the Company's databases and will be used in accordance with the provisions of this Privacy Policy, in accordance with the Terms of Use, and in accordance with any law.

4.2.   All information received from your device is automatically documented by the Company on its servers, including your IP address as well as documentation of all pages you browsed. By agreeing to the Privacy Policy as detailed in this document, you agree to the performance of the documentation as stated.

5.      The User declares that he is aware that he is not legally obligated to provide the Information and that the provision of the Information is done of his own free will and with the User's consent. The User declares that he is aware that it is possible that in the event that he does not provide all or part of the Information, the Company will not be able to provide the User with any Services, or at all, including the sale of the Company's Services offered on the Website.

6.      The User hereby expressly agrees to the storage of the Information in the Company's databases, as required by law, and to the use of the Information and confirms that the use of it will not be considered a violation of privacy and will not entitle him to any remedy or compensation whatsoever. In addition, the provision of details by the User also constitutes the User's agreement to all that is stated in this policy above and below.

7.      The Information that will be provided to the Company may be verified against information about you that is already in the Company's possession, or by similar information provided to the Company, or against any similar information in the possession of any third party, which will be provided to the Company lawfully.

8.      Transfer of Information Outside the Country's Borders. The User agrees and is aware that the Company may transfer the Information held in the Company's databases to databases abroad, either to the Company's databases located outside of Israel, through its storage with server providers and information backup located outside the borders of Israel, or through its transfer to third parties in accordance with this policy, who undertake to store the Information outside the borders of the State of Israel.

9.      Right to View and Correct the Information. You are entitled to contact the Company with a request to view your personal information held in the Company's databases by contacting the Company with one of the contact methods detailed in section ‎11 below. If you find that any of the information constituting "Personal Information" as defined in the Privacy Protection Law, 1981 ("Privacy Protection Law") is not complete, clear or up-to-date, you can contact the Company in one of the aforementioned ways, with a request to edit or delete your personal information, all subject to and in accordance with the provisions of the Privacy Protection Law.

10.  Information Storage and Security. We will keep your personal information for the time necessary to: (1) fulfill the purposes of using the Information detailed in the Privacy Policy; (2) meet our legal obligations; (3) resolve disputes; (4) enforce our agreements; or (5) for a longer period as required by the relevant law. We may delete your Information, without notifying you, if We determine that there is no longer a need to hold it for the purposes detailed above. We secure the Information about you and protect it in accordance with accepted standards and legal requirements.

11.  Direct Mailing and Advertisements

11.1.   We may use your personal information to send you marketing materials, such as newsletters and special offers, but only if you have given us your prior consent. The delivery of these materials will be done by the Company, from time to time, via email or WhatsApp message or SMS message. You can withdraw your consent at any time by clicking on the 'to unsubscribe click here' link at the bottom of each marketing message or by contacting us directly at the address SRF PARK TLV, 30 Eitan Livni St., Tel Aviv.

11.2.   In accordance with the Consumer Protection Law, 1981, the User has the option not to agree to receiving marketing calls by registering for the "Do Not Call Me" registry. The Company will act in accordance with the requirements of this law.

12.  Communication and Messages. We reserve the right to send you messages related to the Services via email, including service messages and administrative messages referring to your account.

13.  Changes to the Privacy Policy. The Company may update the Privacy Policy from time to time, and therefore We recommend checking frequently if changes have been made to it. Unless otherwise stated, updates or material changes to this policy will take effect immediately and a notice regarding them will be sent by email or an appropriate notice will be posted on the Website.

14.  Contact. For any question or problem related to the Privacy Policy, please contact info@srfparktlv.co.il.

Transaction Cancellation Policy

1.      General

1.1.   This document constitutes the transaction cancellation policy of Yesh Galim Tel Aviv Ltd., C.N. 515494813 (the "Company") in connection with transactions performed on the Website.

1.2.   This policy applies to transactions performed on the Website only. For transactions performed in person at the Complex, other provisions will apply.

1.3.   It is clarified that this policy does not derogate from the provisions of the Consumer Protection Law, 1981 ("Consumer Protection Law").

2.      Definitions

2.1.   "Punch Card Period" - The period in which the Services can be fulfilled, beginning on the date of purchase of the punch card and ending at the end of the number of months determined for the punch card purchased by the customer, as appears in the transaction confirmation document.

2.2.   "The date on which the service is to be provided" - The date for which the appointment was scheduled for entry to the Complex and use of the Complex facilities.

2.3.   "Fulfillment" - Actual entry to the Complex, whether Use of the Complex facilities was made or not; Coordination of a date on which the Service is to be provided, which has not been canceled or postponed within the time period for changing the Service date, as determined and published by the Company regarding scheduling / cancellation / change of appointments, from time to time.

3.      Cancellation of a Transaction for Purchasing a One-Time Entrance Ticket

3.1.   If you wish to cancel the purchase of a one-time entrance ticket, you may do so by submitting a cancellation notice to the Company as detailed in section ‎5 below within fourteen (14) days of making the transaction or from the day of receiving the transaction confirmation document, whichever is later - and in any case, no later than two days that are not rest days before the time when the Service is supposed to be provided.

3.2.   The User will be credited within 14 days of receiving the cancellation notice with the same portion of the purchase price paid by the User, minus the cancellation fee of 5% of the transaction price or 100 NIS, whichever is lower.

3.3.   Despite what is stated in section ‎3.2 above, the Company will not charge cancellation fees, in the case of cancellation of a transaction due to incompatibility between the Service and the description of the Service as it appears on the Website or in the disclosure document or due to failure to supply the Product at the time set for it or due to any other breach of the terms of the transaction by the Company.

3.4.   In section ‎3.1 above, regarding a remote sales transaction conducted with a consumer who is a person with a disability, a senior citizen or a new immigrant (as defined in the Consumer Protection Law), the time period for canceling a transaction according to this section ‎3 is within four (4) months from the day the transaction was made, or from the day of receiving the transaction confirmation document, whichever is later, provided that the date of cancellation of the transaction falls two days that are not rest days prior to the time when the Service was supposed to be provided. In addition, this is subject to the engagement in the transaction including a conversation between the business and the consumer, including a conversation via electronic communication. It is clarified that the Company will be entitled to demand a certificate to prove that the customer is a person with a disability, a senior citizen or a new immigrant, as applicable.

4.      Cancellation of a Transaction for Purchasing a Punch Card

If you wish to cancel the purchase of a punch card, you may do so at any time, by submitting a cancellation notice to the Company as detailed in section ‎5 below, and in accordance with the terms and dates detailed below:

4.1.   If the cancellation notices mentioned above were delivered to the Company within fourteen (14) days of the day of making the transaction or from the day of receiving the transaction confirmation document, whichever is later, the following terms will apply:

4.1.1.      The cancellation will come into effect within 3 days from the day the cancellation notice was delivered in accordance with section ‎5 below, and if the notice was delivered by registered mail - within 6 business days from the day of its delivery for mailing, all if the User did not specify a later date in the cancellation notice.

4.1.2.      The User will be credited within 14 days of receiving the cancellation notice with the same portion of the purchase price paid by the consumer, minus the following amounts:

(a) Cancellation fees at a rate of 5% of the transaction price or 100 NIS, whichever is lower. Despite the above, the Company will not charge cancellation fees, in the case of cancellation of a transaction due to incompatibility between the Service and the description of the Service as it appears on the Website or in the disclosure document or due to failure to supply the Product at the time set for it or due to any other breach of the terms of the transaction by the Company.

(b) If the provision of the Service has begun according to the transaction (if the punch-card was redeemed as defined above) – the proportional portion of the consideration for entries already redeemed up to the date the cancellation takes effect, where the value of each entry redeemed will be equal to the price of a one-time entry ticket at the price as it was at the time the card was purchased on the date the transaction was made.

4.1.3.      Despite what is stated in section ‎4.1 above, regarding a remote sales transaction conducted with a consumer who is a person with a disability, a senior citizen or a new immigrant (as defined in the Consumer Protection Law), the time period for canceling a transaction according to this section ‎4.1 is within four (4) months from the day the transaction was made, or from the day of receiving the transaction confirmation document, whichever is later. This is subject to the engagement in the transaction including a conversation between the business and the consumer, including a conversation via electronic communication. It is clarified that the Company will be entitled to demand a certificate to prove that the customer is a person with a disability, a senior citizen or a new immigrant, as applicable.

4.2.   In the event that the cancellation notice is delivered to the Company after 14 days have passed from the day of making the transaction or from the day of receiving the transaction confirmation document, or 4 months in the case of a consumer who is a person with a disability, a senior citizen or a new immigrant (and provided that the punch card is still valid and not all entries under it have been used), the following terms will apply:

4.2.1.      The cancellation will come into effect at the end of one month from the time of receiving the cancellation notice and the User will be credited with the full consideration paid, minus all the following amounts:

(a) The proportional part of the consideration for entries that have already been fulfilled until the time the cancellation comes into effect, where the value of each entry is calculated as the cost of the punch card divided by the total number of entries in the relevant punch card ("Single Entry Price According to the Punch Card").

(b) Cancellation fees in the amount of the difference between the price of a one-time entrance ticket at the price as it was at the time of purchasing the punch card at the time of performing the transaction, and the Single-Entry Price According to the Punch Card, multiplied by the number of entries used.

Despite the above, the cancellation fees as stated in section ‎4.2(b) above will not exceed the lower of the following amounts:

(i)                 The remaining value of the entries on the punch card that have not been fulfilled, where the value of the entries that have not been fulfilled as stated will be calculated according to the Single Entry Price According to the Punch Card.

(ii)              The amounts calculated from among these:

(1) 25% of the consideration paid for purchasing the punch card - if it was canceled in the first third of the Punch Card Period.

(2) 20% of the consideration paid for purchasing the punch card - if it was canceled in the second third of the Punch Card Period.

(3) 17% of the consideration paid for purchasing the punch card - if it was canceled in the final third of the Punch Card Period.

5.      Method of Submitting a Cancellation Notice

5.1.   By submitting a cancellation notice to the Company in one of the cancellation methods detailed below:

(a) By contacting our customer service center by phone: 0544563651, between the days Sunday - Thursday between the hours: 17:00 - 09:00.

(b) At our office at the address: 30 Eitan Livni, Tel Aviv, between the days Sunday - Thursday between the hours: 17:00 - 09:00.

(c) By email to the email address: info@srfparktlv.co.il

*In the cancellation notice, you should specify the customer's name and identification certificate number.

6.      Contact

For any question or inquiry regarding the terms of this policy, you can contact the Company's customer service at the address: 30 Eitan Livni, Tel Aviv at any time.

Accessibility Statement

The accessibility statement was updated on the date 14.11.2024.

At Yesh Galim, We work hard to make Our organization and Website accessible to people with disabilities in order to promote equal rights and transparency towards people with disabilities.

1.1. The accessibility adjustments on the Website were made in accordance with Sign C: Internet Services in the Equal Rights for People with Disabilities Regulations (Service Accessibility Adjustments) 2013, to the Israeli Standard IS 5568 based on WCAG 2.0 guidelines, the Website was made accessible to level A and subject to changes and adjustments made in the Israeli Standard document.

The Website supports the use of assistive technologies such as screen reader software, browsing using a keyboard by using the Tab and Shift+Tab keys to move between links, the arrow keys, the Enter key for selection, the Esc key to exit menus and windows, pressing H or a number to move between headings.