Register and start surfing!
This document constitutes the transaction cancellation policy of Yesh Galim Tel Aviv Ltd. (the “Company”) regarding transactions made on the website.
This policy applies only to transactions made on the website. Different terms may apply to on-site transactions.
This policy does not derogate from the provisions of the Consumer Protection Law, 1981 (“Consumer Protection Law”).
The period during which services can be used, starting from the date of purchase of the membership and ending after the number of months set for that membership, as stated in the transaction confirmation document.
Any of the following:
(1) Scheduling a session to enter and use the park facilities;
(2) Actual entrance to the park, whether or not the facilities were used;
(3) Failure to use the entitled number of weekly visits (as defined below). According to the membership conditions, users must use their membership at least twice during the same calendar week based on available time slots (the “Weekly Entitlement”). Therefore, a customer will be considered as having actually used the membership whether or not they visited under sections (1) or (2).
If you wish to cancel a single-entry ticket purchase, you may do so by providing a cancellation notice to the Company as detailed in Section 4 below within fourteen (14) days from the transaction date or the date you received the transaction confirmation—whichever is later—and in any case, no later than two business days before the scheduled service. The user will be refunded within 14 days of the cancellation notice for the paid amount, less a cancellation fee of 5% of the transaction value or ₪100, whichever is lower. However, no cancellation fee will apply in cases of service mismatch, delivery failure, or other breaches by the Company. In cases where the remote transaction was conducted with a consumer who is a person with a disability, senior citizen, or new immigrant (as defined in the Consumer Protection Law), the cancellation period extends to four (4) months, provided the transaction involved communication between the Company and the customer. Proof of status may be required.
If you wish to cancel your membership, you may do so at any time by providing a cancellation notice to the Company as detailed in Section 4 and according to the following terms:
If the cancellation notice is submitted within fourteen (14) days from the transaction date or receipt of the transaction confirmation, the cancellation will take effect within 3 days of the notice (or within 6 business days if sent by registered mail), unless the customer specifies a later date. The user will be refunded within 14 days of cancellation, minus the following amounts:
In the case of a remote sale with a person with a disability, senior citizen, or new immigrant, the cancellation period extends to four (4) months from the transaction date or confirmation receipt—whichever is later—if a conversation occurred between the seller and the buyer. Proof of eligibility may be required.
If the cancellation notice is submitted after 14 days, the cancellation will take effect within 30 days, and the user will be refunded the full amount paid, minus:
However, the cancellation fee under Section 3.2(b) shall not exceed the lower of: (i) the value of the remaining visits based on full usage or (ii) the following:
You may cancel via one of the following channels:
* Cancellation notice must include the customer’s name and ID number.
For any questions or concerns regarding this policy, please contact the Company’s customer service at 30 Eitan Livni St., Tel Aviv.
``` Let me know if you'd like this as a downloadable file.
Great as a gift